Returns & Exchanges

At EL&N, we strive for perfection in every order; however, due to the perishable nature of our food and beverage products, we can only offer returns or replacements for items that are damaged or incorrect. Please contact our guest services team within 24 hours of receipt to initiate a claim.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and clear photographs of the damaged or incorrect items within 24 hours of delivery.

• 2.
  Verification

  Our quality assurance team will review your request and photos to confirm the eligibility for a refund or a replacement item.

• 3.
  Disposal or Return

  Depending on the product type, we will either provide a prepaid return label for non-perishable merchandise or instruct you to safely dispose of perishable goods.

• 4.
  Resolution

  Once approved, a refund will be processed to your original payment method within 5-7 business days, or a replacement order will be dispatched immediately.